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	<title>An Experiment in Scotch &#187; Business</title>
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	<description>&#34;I write to discover what I believe.&#34; Michael Lopp on Twitter</description>
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		<title>Best Buy Sucks</title>
		<link>http://www.anexperimentinscotch.com/2009/01/best-buy-sucks/</link>
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		<pubDate>Mon, 05 Jan 2009 00:02:43 +0000</pubDate>
		<dc:creator>Scotch Drinker</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[lousy retailers]]></category>
		<category><![CDATA[scams]]></category>

		<guid isPermaLink="false">http://www.anexperimentinscotch.com/?p=683</guid>
		<description><![CDATA[Between their hard sells of extra warranty coverage that Consumer Reports says you almost never need and things like this hard sell of a firmware upgrade that you also don’t need, if you walk into Best Buy, you should just expect to get ripped off. I hate things like this because I know that people [...]]]></description>
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		<title>Good System, Bad System</title>
		<link>http://www.anexperimentinscotch.com/2008/07/good-system-bad-system/</link>
		<comments>http://www.anexperimentinscotch.com/2008/07/good-system-bad-system/#comments</comments>
		<pubDate>Wed, 30 Jul 2008 12:51:05 +0000</pubDate>
		<dc:creator>Scotch Drinker</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Random]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.anexperimentinscotch.com/?p=466</guid>
		<description><![CDATA[Where Starbucks (and a lot of other companies who started out small and cool and became big and ridiculous) went wrong? A great read on how to provide excellent customer service which is THE KEY to business success as far as I’m concerned.]]></description>
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